Shipping Policy
- Free shipping on all Canadian orders $100+!
- Free shipping on all US orders $150+!
- Free shipping on all Australian & European orders $200+!
**Sunshine Village is not responsible for international import duties, import taxes, and/or tariffs. These charges are the responsibility of the end consumer.
At this time, Sunshine Village only ships to Canada (except Quebec), the United States, the United Kingdom, Australia, Mexico, Europe, Japan, and China. If you reside outside of these areas and wish to place an order, please contact us at retailecommerce@skibanff.com.
Our website uses integrated shipping. Your shipping rates and available types of shipping will auto populate before you checkout. The cost of shipping will be applied to your order total at checkout. If you are not seeing shipping options, please check to make sure you are within our shipping areas listed above. If shipping rates are still not populating, please contact retailecommerce@skibanff.com for assistance.
It is not the responsibility of, nor is Sunshine Village liable for shipping delays. Items that are on back order will be indicated during the buying and checkout process. To ensure you receive the most cost-effective shipping, we hold the rest of your order until the backordered item(s) come in.
Sunshine Village is not responsible for ensuring Canada Post or other courier services estimated delivery dates/timelines/missing shipments. These dates/timelines are standardized internally through couriers and it does not take into consideration the location orders are being shipped from. Due to Sunshine's remote location, shipping and delivery dates/timelines are often longer than indicated. It is the responsibility of the Guest to contact the respective courier if their item is missing or does not arrive when the tracking number provided says otherwise. Banff Sunshine Village is not responsible for lost, stolen, or damaged packages.
If you reside in Quebec and would like to order from us, please send us an email at retailecommerce@skibanff.com and we will set up a time to process your order over the phone.
Pickup Policy
We do offer free pickup in two of our locations: Calgary Snow Central (Calgary, Alberta) and Bourgeau Sports (Base of Banff Sunshine Village Resort). If you choose to pickup, a member of our Ecommerce team will contact you when your order is ready. If you show up prior to being contacted, we cannot guarantee that your order will be ready when you arrive. Sometimes, a pickup is for our Calgary location but the product is in our Resort location. We need time to transport these items to be ready for pickup.
Sunshine Village is not responsible for your decision to pickup your order prior to communication with our Ecommerce team.
If you have questions about your order prior to pickup please contact retailecommerce@skibanff.com for assistance.
Shipping and Pickup
Sunshine Village is a 7 day a week operation. Our staff work Holidays and weekends. Please be aware that when ordering near or during Holidays, completion times might be slower due to instore demand or external closures. If you have any questions or concerns about your order, please contact retailecommerce@skibanff.com
