Mountain Pint Glass

Shipping Policy

• Free shipping on all Canadian orders $100+!  
• Free shipping on all US orders $150+!
• Free shipping on all Australian & European orders $200+!

*Sunshine Village is not responsible for international import duties and/or import taxes.

At this time, Sunshine Village only ships to Canada (except Quebec), the United States, the United Kingdom, Australia, Mexico, Europe, Japan, and China. If you reside outside of these areas and wish to place an order, please contact us at retailecommerce@skibanff.com.  

Our website uses integrated shipping. Your shipping rates and available types of shipping will auto populate before you checkout. The cost of shipping will be applied to your order total at checkout. If you are not seeing shipping options, please check to make sure you are within our shipping areas listed above. If shipping rates are still not populating, please contact retailecommerce@skibanff.com for assistance.

It is not the responsibility of, nor is Sunshine Village liable for shipping delays. Items that are on back order will be indicated during the buying and checkout process. To ensure you receive the most cost-effective shipping, we hold the rest of your order until the backordered item(s) come in.  

Sunshine Village is not responsible for ensuring Canada Post or other courier services estimated delivery dates/timelines/missing shipments. These dates/timelines are standardized internally through couriers and it does not take into consideration the location orders are being shipped from. Due to Sunshine's remote location, shipping and delivery dates/timelines are often longer than indicated. It is the responsibility of the Guest to contact the respective courier if their item is missing or does not arrive when the tracking number provided says otherwise. Banff Sunshine Village is not responsible for lost, stolen, or damaged packages. 

If you reside in Quebec and would like to order from us, please send us an email at retailecommerce@skibanff.com and we will set up a time to process your order over the phone.

Pickup Policy 

We do offer free pickup in two of our locations: Calgary Snow Central (Calgary, Alberta) and Bourgeau Sports (Base of Banff Sunshine Village Resort). If you choose to pickup, a member of our Ecommerce team will contact you when your order is ready. If you show up prior to being contacted, we cannot guarantee that your order will be ready when you arrive. Sometimes, a pickup is for our Calgary location but the product is in our Resort location. We need time to transport these items to be ready for pickup. 

Sunshine Village is not responsible for your decision to pickup your order prior to communication with our Ecommerce team. 

If you have questions about your order prior to pickup please contact retailecommerce@skibanff.com for assistance. 

Shipping and Pickup

Sunshine Village is a 7 day a week operation. Our staff work Holidays and weekends. Please be aware that when ordering near or during Holidays, completion times might be slower due to instore demand or external closures. If you have any questions or concerns about your order, please contact retailecommerce@skibanff.com

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or an exchange.

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Only items purchased from retailshop.skibanff.com are eligible for online returns.

To initiate a return, you can contact us at retailecommerce@skibanff.com.

*Sunshine Village is not responsible for any return shipping cost, duties, or additional brokerage fees on orders. Once your return items are packaged, you will be asked to relay the package dimensions and we will then be able to quote you the return shipping cost. Once accepted, we will send you a direct payment link to purchase the return shipping label.

**Certain types of items cannot be returned. Online final sale items include, (but are not limited to): Art Prints, Face Masks, Hand Sanitizer, Water Bottles, Custom Trail Signs, Lawn Flamingos, and Socks.

Items sent back to us without first requesting a return will not be accepted.

Returns will need to be sent to the following address: 1037 11 AVE SW, CALGARY, AB, CANADA, T5K 1P8.

Please note that if your country of residence is not Canada, shipping your goods may take longer than expected.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at retailecommerce@skibanff.com